| Sales Representative |
Receive customer orders; confirm technical and commercial terms; maintain communication records;
issue shipping notifications.
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Approve and enter orders; confirm delivery dates.
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| Production Planner |
Create and adjust production schedules; coordinate in-house and subcontract resources; monitor progress.
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Prioritize production; issue repeat production orders.
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| Purchasing / Materials Control |
Manage material issuance and incoming inspection; track delivery and quality of subcontract work;
maintain BOM and inventory data.
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Issue purchase orders; execute material returns or scrap.
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| Production Supervisor |
Supervise production execution; coordinate equipment and staff; handle production irregularities;
oversee first article and in-process inspections.
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Authorize line stops and process adjustments; determine rework procedures.
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| Quality Inspector |
Conduct IQC, IPQC, and FQC inspections; record and report quality data; issue quality release;
track nonconforming items.
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Approve or reject products; submit quality reports.
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| Packaging Operator |
Perform standardized packaging; select proper protective materials; label and box products correctly.
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Confirm completed packaging; request reinforcement or special packaging.
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| Shipping Coordinator |
Prepare and verify shipping documents; coordinate freight forwarder and logistics;
manage customs clearance and update ERP.
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Issue shipping instructions; arrange advance freight payments.
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| Customer Service |
Send shipping notifications; monitor customer receipt and feedback; handle logistics issues;
maintain after-sales records.
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Change delivery addresses; arrange after-sales support.
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| Finance Department |
Review shipping, customs, and insurance fees; handle customer payments and refunds.
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Pay shipping and customs fees; issue invoices.
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| Quality Management Department |
Develop and revise SOPs; conduct quality audits and training; oversee continuous improvement projects.
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Final approval of SOP versions; decide on major quality improvements.
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