How do I place an order?

Send a Purchase Order (PO) via email, fax, ERP/CRM, EDI, or approved portals. We log the PO, assign an internal order number, and reply with an Order Acknowledgement confirming delivery dates and payment milestones.

What information must be on my PO?

Include PO number, company/contact details, part or model and revision, quantity, unit price and total value, delivery date and location, payment terms, and any special requirements such as compliance, certifications, packaging, or shipping method.

How fast do you acknowledge an order?

Order Acknowledgement is sent within 4 business hours and includes your internal order number, confirmed delivery dates, and payment milestones.

What happens during order review?

Sales verifies the PO against the quotation/contract; Finance checks credit/pre-payment; Quality confirms any certifications or special processes. Outcomes are recorded on an Order Review Form. Discrepancies are corrected via a written addendum.

When is pre-payment or a Letter of Credit required?

Finance confirms customer pre-payment or L/C setup before scheduling. Payment status is recorded and the Production Planning team is notified once funds are cleared or terms are approved.

What ERP and work-order steps occur after contract signing?

The order is created in ERP, status moves from Pending Review to Confirmed, and a Production Work Order is issued to relevant stations. Production feasibility is confirmed and any FAI requirements are flagged.

What is included in the pre-production technical review?

Engineering finalizes the process route, fixtures, and tooling list; Materials Control verifies raw material readiness; Sales, Engineering, Materials, Quality, and Production jointly sign the Production Feasibility Review.

How do you handle materials and subcontracted processes?

Materials Control issues material requisitions per BOM and tracks readiness daily. Subcontract Work Orders are used for heat treatment, plating, and specialized inspections, with alerts raised for shortages or delays.

How is production scheduled and monitored?

Production Planning builds a weekly schedule and dispatches jobs to relevant work centers (e.g., 5-axis CNC, Swiss lathe, injection, 3D printing). IPQC inspects FAI and critical dimensions during production, with daily progress reports to Sales and Planning.

What if there is a delay or issue during production?

Exceptions trigger a Production Exception Report and an emergency meeting. Changes to quantity or delivery follow the Change Approval Process and are updated in ERP.

How is the order closed and what documents are archived?

Quality issues the Final Inspection Report, ERP status updates to Production Complete, Pending Shipment, and all order documents (PO, contract/addenda, payment proof, reviews, inspection report) are archived per the Document Retention Policy.

Do you run project reviews and customer follow-up?

For large or issue-bearing orders, a post-mortem is held within 5 working days after delivery to capture lessons learned and update SOPs. Customer follow-up is performed within 3 business days of shipment.

What documents are typically required and how long are they retained?

Typical documents include Customer PO, Contract and Addenda, Pre-payment Voucher/L.C. Notice, Order Acknowledgement, Production Feasibility Review, Production Work Order, Subcontract Work Order, Final Inspection Report, and Project Review Report. Retention periods commonly range from 3 to 5 years, with the Final Inspection Report retained indefinitely.

What are your standard SLAs and key milestones?

Typical targets include: Order Acknowledgement ≤4 hours; Order Review ≤24 hours; Contract Signing ≤2 business days; ERP Entry ≤4 hours; Technical Review ≤24 hours (up to 48h for large projects); Material & Subcontract issuance ≤1 business day; Exception handling report ≤2 hours; Order Closure ≤4 hours; Project Review within 5 business days.

SPI ™Super-ingenuity

ISO9001/IATF16949 Certified CNC Manufacturer in China | 24h Quotation | Free DFM Support

How to Place an Order (Procurement-Ready)

Most RFQs quoted in 24–48 hours for typical parts. Clear terms, risk-controlled delivery, and documented inspection.
Prefer to start with a process? Explore 5-Axis CNC Machining, Swiss-Type Lathe, Rapid Tooling & Injection Molding.

What You Get with SPI

Fast, reliable quotes — RFQ acknowledgement in ≤2h; most quotes in 24–48h.

Controlled delivery risk — Clear milestones, optional FAI, and in-process checks (see our manufacturing videos).

No “gotcha” terms — Payment, Incoterms, claims window, and validity written plainly; logistics policy at Shipping FAQ.

Data security — NDA supported (yours or ours). See Privacy & Data.

From RFQ to Shipment

Step 1 — Send RFQ
Attach 3D (STEP/IGES) & 2D (PDF/DWG), specify material, finish, qty, key tolerances, target lead time.
Need DFM on plastics? Start with Rapid Tooling or Injection Molding.
SLA: RFQ acknowledgement ≤2h; quote 24–48h for typical parts.

Step 2 — Confirm PO & Payment
Approve quote and issue PO/PI; align Incoterms and any FAI/PPAP needs. See Packaging for export-safe packing.
SLA: After pre-payment or account approval, we schedule production within 24h.

Step 3 — Production & Shipping
FAI (if required), in-process QC on CTQs, packing, tracked global delivery. Learn our machining depth at 5-Axis CNC and Swiss-Lathe.
SLA: Milestone updates via email or dashboard.

RFQ File Checklist

Must-Have

3D files: STEP/IGES
2D drawings: PDF/DWG (mark key dimensions and tolerances)
Material grade and surface finish
Quantity (batch and annual) and target lead time

Nice-to-Have

CTQs and inspection scope (full/sample, CMM points, thread spec)
FAI/PPAP requirements; material/finish certificates
Assembly or functional notes, if relevant

For polymer prototypes, consider fast additive builds before committing to tooling.

Typical Lead Times & MOQs

5-Axis CNC: 7–12 business days · MOQ 1
Swiss-Type Lathe: 7–15 business days · MOQ 100
Rapid Tooling: 12–20 business days · MOQ 50–100
Injection Molding: 15–30 business days · MOQ 500+
3D Printing: 2–5 business days · MOQ 1

Ranges are guidance; final dates depend on BOM, fixtures/tooling, finishing capacity, and calendar. For export molds, please align specific documentation and shipping plans in advance.

Terms at a Glance

Payment — T/T or L/C; Net 30/45 for approved accounts. First orders typically include a pre-payment ratio stated in the PI.
Incoterms — EXW / FOB / CIF / DDP. Use your courier account or ours.
Warranty & Claims — Conformity to drawing, material, and finish. Claims window: 90 days from delivery with supporting evidence.
Quote Validity — XX days, subject to material market volatility.

Changes, Cancellations & Re-orders

Engineering changes after fixture/tooling/material commitment will be re-quoted and may reset the schedule. Any change can shift lead time; we will reconfirm before proceeding. For early iterations, compare rapid tooling versus additive builds to control cost and risk.

Quality & Shipment Documents

CMM and optical metrology, surface roughness, hardness, roundness/cylindricity, and certified thread gauges are available. With shipment we can provide a dimensional report, material/finish certificates, and optional FAI/PPAP as specified in the PO/SOW. Process videos and past case snapshots can be shared upon request.

Associated Tables

1. Roles & Responsibilities Matrix

Stage	Owner(s)	Key Tasks	SLA
Order Receipt	Sales Rep	Log PO details, send acknowledgement	≤ 4 hours
Order Review	Sales Manager / Finance	Verify contract vs. PO, credit & risk check	≤ 24 hours
Contract Signing	Legal / Finance / GM Office	Contract signing, verify pre-payment	≤ 2 business days
ERP Entry	Production Planner	Create sales order, generate work orders	≤ 4 hours
Technical Review (POC)	Engineer / Production Supervisor	Finalize process, check materials	≤ 24 hours
Material & Subcontract	Materials Control	Issue requisitions/work orders, track readiness	≤ 1 business day
Production Execution	Production Supervisor / Shop	Dispatch jobs, monitor IPQC	Per production plan
Exception Handling	Production Supervisor / QC	File exception report, emergency meeting	≤ 2 hours after issue
Order Closure	Production Planner	Update ERP status, archive documents	≤ 4 hours
Project Review	Entire Project Team	Hold review meeting, document lessons	≤ 5 business days

2. Required Documents List

Document Name	Origin / Prepared By	Purpose	Retention Period
Customer Purchase Order (PO)	Customer / Sales	Order basis	5 years
Contract & Addenda	Legal / Sales	Price & terms confirmation	5 years
Pre-payment Voucher / L/C Notice	Finance	Payment confirmation	5 years
Order Acknowledgement	Sales	Customer confirmation	3 years
Production Feasibility Review	Engineering / Production	Process & materials review	3 years
Production Work Order	ERP / Production	Shop-floor execution	3 years
Subcontract Work Order	Materials Control	Subcontract follow-up	3 years
Final Inspection Report	Quality	Quality release	Indefinite
Project Review Report	Project Team	Continuous improvement	3 years

3. SLA & Key Milestones

Process Stage	Input → Output	Target SLA	Notes
Order Receipt	Customer PO → Acknowledgement	≤ 4 hours	Business hours only
Order Review	Acknowledgement → Review Form	≤ 24 hours	—
Contract Signing	Review Form → Signed Contract	≤ 2 business days	Legal and management run in parallel
ERP Entry	Signed Contract → Sales Order	≤ 4 hours	—
Technical Review	ERP Order → POC Form	≤ 24 hours	Up to 48h for large projects
Material & Subcontract	POC Form → Requisition/Work Order	≤ 1 business day	—
Production Release	Materials Ready → Job Dispatch	Per weekly plan	—
Exception Handling	Exception → Report/Approval	≤ 2 hours	Immediate escalation for critical issues
Order Closure	Production Complete → Archive	≤ 4 hours	—
Project Review	Delivery → Review Report	≤ 5 business days	Mandatory for large orders