Privacy Policy – Data Protection for RFQ, File Uploads & Communication

1. Privacy at a Glance

• We collect only information necessary to provide quotations, manufacturing, and shipping services.
• Uploaded CAD files and technical documents are treated as confidential.
• We do not sell, rent, or trade personal data.
• Access to customer data is restricted to authorized personnel.
• Data is used strictly for business and legal purposes.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

2.1 Information You Provide Voluntarily

This information is typically collected when you submit an RFQ, upload files, contact us, or place an order.

• Name, company name, job title
• Email address, phone number
• Shipping and billing information
• CAD files, drawings, specifications, and technical documents
• Project requirements, quantities, and delivery timelines

2.2 Information Collected Automatically

When you browse our website, certain technical information is collected automatically for security, performance, and analytics purposes.

• IP address
• Browser type and device information
• Pages visited and interaction data

This data is used only for website operation, security, and analytics.

3. How We Use Your Information

We use collected information strictly for legitimate business purposes, including:

• Preparing quotations and engineering evaluations
• Reviewing manufacturability and technical feasibility
• Communicating project details and clarifications
• Manufacturing, quality control, and inspection
• Arranging packaging, logistics, and international shipping
• Meeting legal, accounting, and regulatory requirements

We do not use your data for unrelated marketing activities.

4. Protection of Technical Files & Confidential Information

Technical files such as CAD models, drawings, specifications, and related documentation uploaded for quotation or production purposes are treated as confidential business information.

• Access is limited to authorized engineering, quality, and project personnel.
• Files are used solely for quotation evaluation, manufacturing, and quality assurance.
• Files are not shared with third parties unless required for production or logistics, and only under confidentiality obligations.
• We do not use customer technical files for training, benchmarking, or any purpose unrelated to the specific project.

Protecting customer intellectual property is a fundamental part of our business operations.

5. Data Sharing & Third Parties

We may share limited information with trusted third parties only when necessary to fulfill your request, such as:

• Manufacturing partners (under confidentiality agreements)
• Logistics and freight service providers
• Payment and accounting service providers

We do not authorize third parties to use your data for their own purposes.

6. Cookies & Website Analytics

We use cookies and similar technologies to ensure website functionality and understand how visitors use our site.

• Functional cookies: necessary for website operation
• Analytics cookies: help us improve site performance and content

We do not use cookies for third-party advertising profiling or cross-site behavioral tracking.

You may disable cookies in your browser settings, though some website functions may be affected.

7. Data Retention

We retain personal and technical information only as long as necessary to:

• Complete quotations, production, and delivery
• Maintain business records
• Comply with legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities

To exercise your rights, please contact us using the information below. We typically respond within 5 business days.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Controlled system access
• Secure data storage
• Internal confidentiality policies
• Regular process reviews

While no system is completely risk-free, we continuously improve our safeguards to protect your information.

10. International Data Transfers

As we serve customers globally, your information may be processed in different countries. In all cases, we apply consistent data protection standards and confidentiality controls.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Company Name: Super-Ingenuity
• Email: [email protected]
• Website: https://super-ingenuity.cn

This Privacy Policy is governed by applicable data protection and commercial laws.